SPEND RESPONSIBLY - Handling hard times

Act quickly

Hard times hit us all, often when we least expect it. And whether it’s losing your job, going through a divorce, or the loss of a loved one, it can be a challenging time – both emotionally and financially. But by following some straightforward strategies, it is possible to manage a difficult situation and get back on top.

The key to maintaining financial control - even when times are tough, is to act quickly rather than taking a wait-and-see approach. And remember, help is available if you need it – you’re not alone.

If you believe you will have difficulty paying your account, you should contact your bank as soon as possible. You can apply for financial assistance (under the Consumer Credit Code and Code of Banking Practice). If you are not satisfied with the decision relating to your application, you can apply directly to your State, Territory or local tribunal to change the terms of your contract. Contact your Government Consumer Agency or get legal advice on how to do this. Financial counsellors may also be able to help you.