The Global Consumer Group is Citi's retail banking business and comprises the well-known brands of Citibank and Diners Club Australia.
Citibank is also a respected financial services partner to other leading companies including Bank of Queensland, Suncorp, CUSCAL and Virgin Money Australia. Through these arrangements Citibank Australia provides product, back office and marketing support.
By combining local expertise with the strength of Citibank's worldwide consumer banking network, Citibank offers a leading range of financial services products including transaction and savings accounts, foreign currency deposits, investments, credit, mortgages and insurance. Citibank was one of the first international banks to be granted a banking licence in Australia in 1985 and today employs more than 1200 professionals in Sydney, Melbourne, Perth and Brisbane.
Citibank has thirteen full-service branches located in major cities around Australia offering a team of multi-lingual financial consultants and planners to provide dedicated, personal service and advice.. Citibank's customers enjoy around the clock customer services through a market-leading internet platform,, CitiPhone, a fully serviced phone banking system and an advanced banking capability on mobile telephone devices.
Citibank is an established player in the Australian mortgage market. Since 1987 it has been a catalyst for change in the mortgage industry with a reputation for innovation.
The 'line of credit' or equity loan was pioneered by Citibank Australia and has been replicated worldwide. Citibank also established the securitisation market for Mortgages, which led to the introduction of Mortgage originators such as Aussie Home Loans.
More recently, Citibank was the first bank to implement a web-based loan system from application to settlement, with approval provided to mortgage brokers in less than two minutes.
Citibank Mortgages encompasses a range of products designed to suit all customer needs, including Offset Mortgage, Mortgage Power and Basic and Standard Variable Mortgages.
Mortgage Plus provides a complete banking package for customers with a choice of mortgage, credit card product and offset savings account. We also offer a wide range of commercial loans. Products are available through mortgage brokers and direct from Citibank.
Citibank is the world's largest issuer of credit cards and offers a complete range of options to suit all customers.
Citibank was the first bank to issue a Platinum card in Australia. Other credit cards include Citibank Gold, Citibank Platinum, Citibank Signature and Citibank Select which are linked to a comprehensive Rewards Program offering a range of merchandise, gift vouchers, discounts, access to events and hard-to-get tickets.
The Citibank Clear card offers customers a low interest rate and low annual.
Citibank also issues two co-branded products. The BP-Citibank MasterCard offers savings on fuel and all other items at over 1,300 BP outlets across Australia as well as cash back on all other spending. The Emirates Citi Platinum card is a market-leading travel product that provides a range of travel benefits and rewards for travel on Emirates Airways and Virgin Australia.
Citibank also maintains alliances with other financial services institutions and issues white-labelled credit cards under their brands. These arrangements include Bank of Queensland, Suncorp, IMB, Wide Bay Australia, Maitland Mutual and several credit unions through an agreement with CUSCAL (Credit Union Services Corporation Australia Limited).
In 2010 Citibank issued two credit cards through its alliance with Virgin Money Australia.
Terms and conditions apply and are available upon request. Fees and charges apply.
Citibank offers a variety of fixed and revolving loans to help customers achieve their financial goals including debt consolidation, home renovations or provision of a convenient source of credit for everyday purchases.
Citibank's consumer loans include two revolving products such as Ready Credit and Personal Credit (which have no application, set up or monthly account keeping fees) and a fixed Personal Loan. Citibank also offers a dedicated product for business and investment purposes, Business Credit, a form of flexible and cost effective unsecured credit.
Terms and conditions apply and are available upon request. Fees and charges apply. All loans subject to Citibank's credit criteria.
Citibank offers a range of products and services designed to meet the everyday needs of our customers. These include transaction accounts, such as Citibank's award winning Citibank Plus Account, the high interest Ultimate Saver and Ultimate Business Saver products and the Citibank Online Savings Account. In addition, Citibank also offers a range of multi-currency accounts and term deposits to meet the needs of its international customer base.
Citibank also offers an online Savings Product for Virgin Money Australia
Citigold is a personal banking and investment service for clients who hold $100,000 in deposits and/or investments with Citibank.
Citigold clients are serviced by a Relationship Manager who provides personalised banking and investment advice.
Each Relationship Manager is supported by a team of experts, including: Investment Consultants, Treasury Consultants, Mortgage Consultants, and a Research team - who they can call upon to provide the client with additional expertise.
Diners Club offers a range of charge cards to both consumers and corporate clients.
The Diners Club business was created in 1950 when Frank McNamara created the first multi-use charge card - the Diners Club Card. Since then, charge cards and credit cards have become almost a fundamental tool for modern life.
In 1956, the first Diners Club card was launched in Australia to coincide with the Olympic Games in Melbourne.
Today, Diners Club offers a range of personal, business and co-branded cards. Diners Club provides a broad range of financial and money management services to its Members, through services such as GST Solution, Diners Club Credit Line, online account management and reconciliation and Club @lerts.
In 2001, Diners Club launched its Rewards program and has since evolved to offer Diners Club members one of the best Rewards programs in the marketplace. It has been awarded with five stars in CANNEX's Reward Star Ratings and was a winner in Money Magazine's Best of the Best 2007 awards.