Citibank:

Credit Operations
The Credit Operations team comprises three core businesses: Collections, Fraud & Authorisations. These three businesses play an instrumental role in delivering our customer experience and in driving strategic and financial growth for the Consumer Bank.

Decision Management
Decision Management encompasses three key areas of functional expertise; Analytics, Campaign Management and Information Management. They have joint accountability for achieving Citibank’s customer centric, business growth objectives and strive for high levels of alignment, day–to–day engagement and collaboration with its business partners. The team provides analytical discipline and rigour to the decision making process, empirically deriving solutions in a dynamic testing environment.

Internet
The Internet team manages Citibank’s online presence, internet banking capabilities and online acquisition, by working to strategically ensure the increasing use of the Internet by customers. The department works across the business to ensure that the website meets the needs of clients in an efficient and easy to use fashion.

Wealth Management
Citibank Wealth Management has experienced rapid growth, largely due to our unique distribution model and success in capturing mass affluent clients. Clients are provided with a broad range of deposit, investment, insurance and treasury products, amongst others. A relationship banking service also enables us to service clients’ banking and investment needs through a single point of contact operating out of Citigold branches in Sydney, Brisbane, Perth and Melbourne. For more information click here.

Mortgages
Since 1987 Citibank Mortgages has been a catalyst for change in the Australian mortgage market. The ‘line of credit’ or equity loan was pioneered by Citibank Australia and has been replicated worldwide. Our products are designed to suit all customer needs and are distributed primarily through mortgage brokers with Citibank being one of the first banks to embrace distribution through this channel. For more information click here.

Cards & Consumer Lending
Our Cards & Consumer Lending business is the 5th largest card issuer and represents approximately 8% of the total market, and approximately 5% of the non auto–financing segments of the personal lending market in Australia. A strong portfolio of core products including Diners Club and our global expertise has led to strong growth in the partnership space – currently with access to 912 alliance branches and 1400 BP Retail Outlets. For more information click here.